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Telephone: 01704 544645
Address: Town Lane, Southport, PR8 6RE

What is Queenscourt at Home?
Queenscourt at Home provides additional support in a patient's own home, often at very short notice, for people, who are seriously ill or approaching the end of their life and who want to be cared for at home. It is a service which works with and alongside the GP, District Nurse and existing community services to enhance currently available services.

Who can access this service?
Any health professional is able to refer a patient to Queenscourt at Home providing they meet the eligibility criteria and providing the patient’s GP has agreed to the referral. Eligibility includes a patient’s expressed desire that their preferred place of care is ‘home’, being registered on the GP practice’s Gold Standards Framework and being in receipt of the Disability Living Allowance (a signed DS1500).

When can I access this service?
The service is available twenty four hours a day, seven days a week.

What does Queenscourt at Home offer?
Queenscourt Aides or RGNs: Aides are specially trained healthcare assistants who will spend a period of time either during the day time or overnight in the patient’s own home providing care. This allows the main carer to get a good night’s sleep and during the day, for example, to go out shopping, meet up with friends or do whatever they chose to do.

Accompanied Transfers Home: This could be from Queenscourt, hospital or elsewhere for those patients who want to be cared for at home but who are apprehensive about how they will manage. A Queenscourt at Home nurse or Aide will accompany the patient home and may remain with them until the next health or social care professional visits later the same day, providing support and confidence that both patient and family may need.

Crisis Intervention Visit: In the event of a symptom control crisis, the GP and Queenscourt Hospice doctor will discuss whether it is appropriate to carry out a multi-professional team visit from Queenscourt to carry out an assessment in order to instigate a management plan and if necessary undertake an intervention, so the patient can remain in their preferred place of care.

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