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Telephone: 01704 544645
Address: Town Lane, Southport, PR8 6RE

Could You Be Queenscourt Hospice’s Next Volunteer Ambassador?

Queenscourt Hospice has been at the centre of the Southport community for years, but we still need to spread the word about the diverse range of services we provide. Raising awareness of our work is vital to the continued success of our hospice and that’s why our team of Volunteer Ambassadors is so important.

Queenscourt Volunteer Ambassadors are the face of our charity. Their role includes attending events on our behalf, attending cheque presentations to collect money raised by various organisations, businesses and schools; and they can also be called upon to give presentations

We are currently recruiting new Volunteer Ambassadors to join our friendly and enthusiastic team, which includes Netty Styche who would encourage anyone with some free time to get involved.

Netty has been a volunteer at Queenscourt for seven years. She signed up after her mother-in-law had been a patient at the Hospice. “The staff were all marvellous and looked after her so well,” she said. “I came away inspired and desperately wanted to give something back.”

Netty started volunteering in the kitchen, washing dishes and making drinks for the wards. She also helps out on reception where she meets and greets patients, their families and other visitors.

In her role as Volunteer Ambassador, Netty attended last weekend’s Formby Festival, the organisers of which chose Queenscourt as one of the beneficiaries of this year’s event.

Netty was at the Queenscourt stand to hand out leaflets and sell raffle tickets. She also spent time simply talking to people about Queenscourt.

She had volunteered to help out at the festival as she has close links with Formby. Both her sons went to high school there and her mother-in-law had lived in Formby until she spent her last few weeks at Queenscourt.

“I think that just by being a friendly and local face, I was able to chat to people about Queenscourt’s work,” said Netty. “When it comes from the heart it hits home with most people as to just how incredible Queenscourt is in every way.

“I hope I was able to raise awareness of our amazing charity and all the work, love and passion that Queenscourt radiates.

“I absolutely love volunteering for Queenscourt. I come away from it with the most amazing sense of satisfaction and would encourage anyone to come and join us.”

Explaining the importance of Volunteer Ambassadors to Queenscourt Hospice, Rachel Kennedy, Community Fundraiser said, “Our Volunteer Ambassadors are invaluable. They help us spread the word and drum up support for all we do at Queenscourt by getting out and about and attending events and presentations. We’d be lost without them.

“Each of our Volunteer Ambassadors is provided with full training. We’d encourage anyone who has some spare time and fancies getting involved with such a great initiative, to get in touch.”

To learn more about becoming a Volunteer Ambassador email Rachel at This email address is being protected from spambots. You need JavaScript enabled to view it..

Queenscourt’s Summer Raffle - Win £2,500 Our Highest Ever Cash Prize

The Queenscourt Lottery is celebrating its 25th birthday this year and to mark the milestone we are offering our biggest ever cash prize in our Summer Raffle. The Lottery, along with our Annual Raffles, have raised more than £3 million for Queenscourt Hospice over the past 25 years.They provide us with vital funding that enables the hospice to continue delivering care and compassion to patients and their families across Southport, Formby and West Lancashire.

As it is the Lottery’s 25th birthday year, Queenscourt wanted to say an extra special thank-you to all of those who support us, so are offering one lucky winner the chance to scoop the £2,500 top prize in our bumper Summer Raffle. In addition there is a second prize of £250 and ten further prizes of £10.

Tickets cost just £1 but there is a limited time to buy them as the Raffle closes on Wednesday, July 18. To buy yours please call our Lottery Team on 01704 562715 or This email address is being protected from spambots. You need JavaScript enabled to view it.. The winners will be drawn on July 25th.

“Not only are our raffles a great way to thank people for their support by giving them the chance to win great prizes, but every ticket sold helps support the vital work we do at Queenscourt,” said Judith Stewart, Fundraising and Lottery Manager. “Their kindness means we can be there when local people need us most.”

The Lottery and Annual Raffles are not only great fundraisers for the hospice, but also provide local people the chance to boost their finances. One previous lucky local winner said: “I enter the Lottery every week and also buy tickets for the Raffles so was over the moon when I won the top prize.

“It’s great to know my money is supporting the hospice in everything they do, but it’s also great to know that I also have a chance of winning some cash for myself. I’d recommend everyone give it a go.”
Queenscourt offers free hospice and home support services at the highest level of expertise to patients and families who may be spending their last days, even hours together, and our supporters’ thoughtfulness is enabling us to provide the best possible quality of life during these precious times.

Every ticket bought can help make a difference - £10 could help us prepare special meals for seriously ill patients who have difficulty eating; £25 could improve a patient’s quality of life by helping us provide them with a complementary therapy session and £50 could go towards a physiotherapy session for a patient, helping to ease discomfort and improve physical symptoms.

Closing date for return of tickets: 18th July 2019. Draw date: 25th July 2019 Promoter: Queenscourt Hospice Enterprises Ltd. Responsible Person: John Moffat, Queenscourt Hospice, Town Lane, Southport PR8 6RE. Tel: 01704 562715.

Licensed and regulated by The Gambling Commission www.gamblingcommission.gov.uk All players must be 16 or over. Gamble responsibly www.gambleaware.co.uk. Company Registration No. 2873874. Registered Charity No. 518801

Queenscourt’s Carers’ Programme Providing Support and Creating Friendships

As part of Queenscourt Hospice’s commitment to creating our own Compassionate Community, here in the North West, we have recently launched a new carers’ programme which offers support and friendship to those who devote their time to looking after others.

Compassionate Communities are created so that patients, their relatives, carers and local organisations can support one another in the face of advanced and progressive life limiting illnesses.

Our newly launched carers’ programme is in keeping with this ethos. The purpose of the new group, which welcomes carers into Queenscourt for a few hours of respite each week, is to introduce carers to each other and to help them to develop a network of support for each other.

The first week of the programme sees each carer invited to an hour-long introductory session where they meet one-to-one with a member of our nursing staff. During this time staff will assess the carer’s needs and discover what they want to get out of the programme.

Carers are given the opportunity to meet other carers and can take part in workshops with complementary health and creative therapists. Staff also work with the carers and can arrange for them to see a social worker or therapists on a one-to-one basis if required. Lunch is provided and is followed by a group relaxation session, coffee and then everyone goes home with a bouquet of flowers or something they may have created in one of the workshops they have participated in.

While they are enjoying some well-earned time off at the hospice, carers can relax in the knowledge that a member of the Queenscourt at Home team is taking care of their loved one.

During the patient assessment, the health professional may identify particular needs of the carer. These carers will then be invited to join the carers programme for additional support. There are usually only six or seven carers allocated per programme to ensure they get the full benefit of what’s on offer.

The two five-week programmes we have already delivered have proved to be a resounding success, with participants forging friendships and their own support groups as a result.

The carers’ programme is coordinated by Queenscourt Connect Sister, Cath Ainsworth, who said: “This is a new programme for us and we are getting a lot of satisfaction knowing we are providing such an invaluable service to carers.

“The feedback has been extremely positive. Coming to this programme makes people realise they are not alone and they can have support if they need it. Carers are also finding friendship. Some from the previous group have met up since and their support for each other continues.”

“This programme is a great example of how Compassionate Communities help to foster strong support networks. Whilst Queenscourt has instigated this initiative, we have found that carers continue to build relationships following attendance of the programme. Providing much needed support to each other as they look after their loved ones.”

Dying Matters Awareness Week Asks: ‘Are We Ready?’

At Queenscourt Hospice we believe it’s important to work with others in our sector to help change societal attitudes towards death and dying. That’s why we’re a part of the Dying Matters coalition, a group of individual and organisational members across England and Wales, which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life.

Queenscourt Hospice fully supports the Dying Matters mission to bring about a fundamental change in society, in which dying, death and bereavement will be seen and accepted as the natural part of everybody’s life cycle. The ongoing campaign to engender a more open culture, where people communicate more freely with each other about death and dying, share their wishes and are readily able to support one another to have the best possible quality of life, for as long as possible, echoes our own Queenscourt Hospice vision of empowering Compassionate Communities.

Every year, we get behind Dying Matters Week, an awareness event, led by Hospice UK, that gives us an unparalleled opportunity to place the importance of talking about dying, death and bereavement firmly on the national agenda. In 2019, Dying Matters Week runs from 13th to the 19th of May and the theme is ‘Are We Ready?'

The campaign challenges all of us to ask; are we ready for our own deaths, or the deaths of those we care about? The important thing is that Dying Matters week helps, not only to stimulate conversation in our private lives, but also to spark public debate. The Queenscourt team is committed to contributing to this debate, Dr Karen Groves, Medical & Education Director has spoken many times about changing attitudes towards death and dying. And, every single day our team of staff and volunteers is working hard to ensure people in the local community can answer ‘yes’ to the ‘are we ready?’ question.

Queenscourt Hospice is proud to be supporting #DyingMatters national awareness week but our mission to break down taboos around death and dying, and to nurture more compassionate communities is ongoing.

Queenscourt Hospice and Hodge Halsall Celebrate Charity of the Year Partnership

We have received a major fundraising boost after being officially announced as the charity of the year for leading local solicitors’ firm, Hodge Halsall.

During 2019, the Hodge Halsall team will dedicate a series of events to help raise vital funds for Queenscourt, further cementing the longstanding relationship between the hospice and the legal firm.

For the past 5 years, Hodge Halsall has supported our Make a Will Month, providing a free Will drafting service in exchange for donations to the charity. The firm also used the hospice’s Boxtree Kitchen cafe to host a special event recently for its 'Spread the Joy' initiative, aimed at reducing social isolation amongst older people in Southport, which raised over £700.

In all, Hodge Halsall is hoping to raise over £5000 for Queenscourt Hospice during 2019 through fundraising events and sponsorship. The firm has already signed up as an official sponsor of this year’s Star Trekk event, a 10k night walk that has raised a total of £750,000 for the Queenscourt since it launched 13 years ago.

Commenting on Hodge Halsall’s fundraising pledge, Debbie Lawson, our Corporate Services Director said, “We are enormously grateful to receive this support from Hodge Halsall, a firm that has always gone out of its way to help the Queenscourt Hospice cause. Fundraising commitments like this, from the local business community, are a vital source of income for our charity and we hope that others will be encouraged to follow the excellent example that the Hodge Halsall team is setting by choosing Queenscourt Hospice as their charity of the year. The money raised by Hodge Halsall will go towards helping us care for patients with far advanced, progressive and incurable illnesses, enabling them to achieve the best possible quality of life at each new stage. It costs over £400 an hour, 365 days a year to keep Queenscourt running and we rely heavily on donations and community support to do so.”

Mark Robinson, Managing Partner for Hodge Halsall added, “Queenscourt Hospice is a charity that is very close to our hearts. The hospice is a central part of the local community and many of our staff have a personal connection with it. By dedicating our charity of the year efforts to raising as much money as possible for Queenscourt, we hope to help the hospice deliver its essential services to the local community for many years to come.”

Queenscourt Hospice Helps Launch New Era for Boxtree Kitchen

We are working closely with the current manager to agree the sale of Boxtree Kitchen, ensuring the café can continue to serve the local community.

Boxtree Kitchen, which is based in Churchtown, has been part of Queenscourt Hospice’s retail portfolio since 2015.  However, we have taken the difficult decision to sell the café, to help secure the hospice’s future financial stability and ensure that resources are channelled into the continued provision of supportive and specialist palliative care to the people of Formby, Southport and West Lancashire. Our management team are working closely with Boxtree manager Yvonne Hodge to agree a sale on favourable terms, ensuring it can stay open and run as an independent local business.

Debra Lawson, Director of Corporate Services at Queenscourt Hospice said, “We are committed to doing all we possibly can to help secure a future for Boxtree Kitchen and are delighted to be selling the business to Yvonne, who we know will work hard to make it a great success.  Although, it was no longer sustainable for us to continue operating Boxtree Kitchen as part of the Queenscourt Hospice portfolio, we recognise the potential that Boxtree Kitchen has to become a thriving independent venture and we wanted to help protect its status, both as a local employer and a valued amenity for the community. The café is an important part of the community and we will continue to nurture a close, informal relationship with the Boxtree team in the future.” 

Yvonne Hodge, Boxtree Kitchen Manager added, “This is the start of an exciting new era for Boxtree. I look forward to building on the foundations that Queenscourt Hospice has put in place and growing a business in the heart of the local community that will help to bring people together and provide outstanding food, beverages and service at an affordable price.”

Queenscourt Outside Launches New Volunteer Service to Provide Companionship for Patients in Southport Hospital

We have launched a new volunteer outreach programme to provide comfort and companionship for patients at Southport Hospital who are in the last hours to days of life and whose families are absent or need support whilst they take a short break. Queenscourt, which provides free, high-quality care for the people of Southport, Formby and West Lancashire, have recruited and trained a new team of volunteers to deliver the service. The team will not only provide support to patients at Southport Hospital who have little or no family support available, or whose family live away, but will also provide comfort to families who are unable to keep vigil at a loved one’s bedside.
All of the volunteers recruited to provide the service have previous experience of working in the healthcare arena or caring for a relative at the end of life. They will visit patients for up to two hours at a time and will provide an empathetic presence, gentle conversation or a simple touch massage, all in accordance with the wishes of patients and their families.

Patients who are eligible to benefit from the service will be identified by our Transform team or the Hospital Specialist Palliative Care Nurse (HPCNS). The Transform team provides education and support for clinical staff caring for people in the final months and days of life, supports patients and their families with advance care planning discussions and provides emotional support for families of those thought likely to be dying where there may be no special palliative care needs identified.

The new hospital volunteer outreach service is part of our ‘Queenscourt Outside’ programme, which is designed to support patients outside Queenscourt who are facing the end of life. Like all our services, this will be provided free of charge to those who need it.

Every year, we support hundreds of patients with life limiting illnesses, whether in the hospice, hospital, community or care homes, enabling them to achieve the best possible quality of life. In all, it costs over £400 an hour, 365 days a year to keep Queenscourt Hospice running and we rely heavily on community support and donations to do this.

Helen Birch, our Director of Nursing Services said, “A very important part of what Queenscourt delivers is emotional and compassionate support for patients and their families, whether they’re within the hospice itself or out in the wider community – including Southport and Ormskirk Hospital. Our new volunteer service is designed to help ensure that patients at Southport Hospital who are reaching the end of their lives have an empathetic presence and companion by their side in their time of need. For families who are unable to visit loved ones regularly, we hope the service will also provide some comfort and peace of mind. We are enormously grateful to our team of dedicated volunteers who are giving their time to help support patients at Southport Hospital and uphold our core values of compassion, care, dignity and respect.”

Queenscourt Hospice Joins Forces with 12 Local Solicitor Firms to Promote Make a Will Month

Leading solicitors from across Southport, Formby and West Lancashire are joining forces with us to launch an initiative aimed at encouraging people to make a will, in exchange for a charitable donation.

Our Make a Will Month scheme will enable members of the public to have their wills professionally drafted in return for a donation that will help the charity to continue providing free, high-quality care for patients with far advanced, progressive and incurable illnesses.

Over half of adults in the UK don’t have a will, according to recent consumer research, and one of the most common reasons for not having a will drafted is concern about the associated cost. Our Will Month scheme, which runs from 1st to 30th April is designed to make will drafting more accessible, whilst providing people with an opportunity to support their local hospice.

In all, 12 solicitor firms are taking part in the scheme and giving up their time for free to provide the will drafting service. The suggested donations are; £90 for a basic will, £135 for a joint will and £40 for an amendment to an existing will.

Last year the initiative raised over £14,000 for Queenscourt Hospice, representing vital funding for the charity, which costs over £400 an hour, 365 days a year to run.

Kate Tipton- Thomas, our Head of Income Generation and Communications said, “We are enormously grateful to the solicitor firms who are dedicating their time and expertise to help raise funds for our charity. We hope that lots of people will take this opportunity to make a will and benefit from the peace of mind that brings. We also hope that anyone who chooses to use the service might consider including a gift to Queenscourt Hospice in their will. There’s no obligation, of course, but any gift made in a will to a UK registered charity is tax free and will make a world of difference when it comes to helping Queenscourt Hospice care for those who need us in the future.”

Anyone interested in having a will drafted as part of the Queenscourt Hospice Make a Will Month scheme can find a list of participating firms and their contact detailson our Events & Appeals Page

Queenscourt Hospice Shares Christmas Tree Collection Joy with Twinkle House

A bumper charity Christmas Tree Collection has enabled us to reach out and give a much-needed funding boost to fellow local charity, Twinkle House.

Back in January a team of Queenscourt Hospice volunteers joined forces with Just Helping - a charity that works together with hospices, businesses and volunteers to collect and recycle real Christmas trees and raise money for good causes. The resulting Christmas tree collection, which was available to residents across Southport in return for a charitable donation, was a huge success and volunteers collected more than 1,000 Christmas trees, raising a total of £11,724.01. (after operating costs and including Gift Aid)

In all, 90% of the money raised, a total of £10,551.61 went to the Queenscourt Hospice and the hospice designated the remaining 10% to go to Twinkle House in Skelmersdale.

Twinkle House is a wellness and sensory centre that provides free support sessions for children and young people with disabilities and additional needs. The charity also provides a range of sensory rooms and a hydrotherapy pool for all ages, as well as sleep counselling, therapeutic dance, yoga and mindfulness sessions for children and young people up to the age of 19-years-old. Since opening in 2004, Twinkle has provided practical and emotional one-to-one support to hundreds of children and families each year.

The money provided by the Christmas Tree Collection will help to fund the wide range of services that Twinkle House provides, including its hydrotherapy pool.

On presenting the £1,172.40 charity donation to the Twinkle House team, our Community Fundraiser, Rachel Kennedy said, “We’re delighted that this year’s Christmas Tree Collection has been able to benefit another charity as well as Queenscourt Hospice. Twinkle House is a charity that bears many similarities to ours. Like Queenscourt Hospice, it was set up by members of the local community for the local community, and it places a focus on supporting families and loved ones. We want to say an enormous thank-you to everyone who helped to make the Christmas Tree Collection such a success.”

The funding raised for Queenscourt Hospice through the 2019 Christmas Tree Collection will help to ensure the charity can continue to provide free, high-quality care for the people of Southport, Formby and West Lancs. The hospice cares for patients with far advanced, progressive, incurable illnesses, enabling them to achieve the best possible quality of life at each new stage.

The next Christmas Tree Collection will take place over the 10th, 11th and 12th January 2020. Anyone wishing to register their details to receive further information regarding the collection should contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01704 517420.

Liverpool Football Club Legend Mark Lawrenson Launches New Queenscourt Hospice Shop in Heart of Southport

Liverpool Football Club legend and broadcast pundit, Mark Lawrenson has officially opened our new retail shop in his hometown of Southport, just in time for the Christmas shopping rush.

Located in a prime location on Chapel Street, the shop will give the our retail division a higher profile presence in Southport town centre. We already run five shops other shops, which are based in Formby, Burscough, Ormskirk, Tarleton and Churchtown, together with an online eBay Shop.

The latest addition to our shop network sells high-end men’s, women's and children’s clothes, shoes and accessories, toys, books, CDs, games and DVDs as well as bric-a-brac and other unique items, offering a new retail experience at the heart of Southport’s main shopping area.
Run by a team of Volunteers alongside Queenscourt Hospice Shop Manager, Sue Kay, the Chapel Street shop will help to raise much-need funding to support the essential services we deliver for local people in Southport, Formby and West Lancashire.

Every year, Queenscourt supports hundreds of patients with life limiting illnesses, enabling them to achieve the best possible quality of life, addressing individual needs through its in-patient unit, Queenscourt Connect, Queenscourt at Home and Queenscourt in Hospital and Community. In all, it costs over £400 an hour, 365 days a year to keep Queenscourt Hospice running and the charity relies heavily on community support and donations to do this. The new Chapel Street shop will play a vital role in the charity’s fund-raising efforts.

Debbie Lawson, our Corporate Services Director said, “We are very excited to be launching a new shop in the heart of Southport. By having a presence right in the centre of the shopping district, we will offer a new level of convenience for customers and hope that people will take the opportunity to visit our outlet as part of their regular town centre shopping trips. In the run-up to Christmas we’d like to invite the community to come and see what the shop has to offer and to bag some exclusive bargains whilst supporting their local hospice. We’re enormously grateful to Mark Lawrenson for giving his time to help launch our new shop. We know he is a passionate advocate of North West charities and his support for Queenscourt will really help to highlight the vital work that we do.”